December 13, 2023
Tech-support Speed vs. Quality speed vs quality

Tech Support Tug-of-war: SPEED vs. QUALITY

Tech Support Tug-of-war: SPEED vs. QUALITY In the dynamic world of tech support, the perpetual tug-of-war in Tech-support Speed vs. Quality is a challenge faced by […]
November 20, 2023
Tech Support Audit marc

Is Your Company Prepared for a Tech Support Auditing Tool?

In an age where technology powers business operations, tech support’s role has evolved from simply troubleshooting to a strategic asset essential to operational efficiency and customer […]
October 27, 2023
Strategic Role of Tech Support

The Strategic Role of Tech Support in Business Success

Technology is now more than just an add-on in the dynamic business environment of the twenty-first century. Instead, it is a vital engine that fosters creativity, success, and competition. As technology increasingly integrates into an organization’s operations, tech support’s role has evolved from reactive issue solvers to proactive partners in the business’s success. This article aims to shed light on this paradigm shift and show how tech support is a strategic enabler for different parts of an organization.
October 17, 2023
Guide for Successful App Dev

From Idea to App: A Comprehensive Guide to Successful App Development

In the rapidly evolving world of technology, having a great app idea is just the beginning. Bringing an app idea to life could appear challenging to non-tech people. But anyone can embark on this exciting journey if they have the right mindset and understand the process. This guide is designed for non-technical people with creative ideas who want to employ a tech firm to create their apps. Let’s explore together in this article what you need to know about app development and what a journey into developing an incredible application looks like. 
October 17, 2023
Future-Proofing Your Tech Support

Future-Proofing Your Tech Support Department: Trends and Strategies

The tech support sector has become crucial for businesses looking to keep a competitive advantage in today's fast-paced corporate environment. Due to the rapid evolution of technology and the constant change in client expectations, the role of technical support has never been more important. The success of a company's overall strategy and customer satisfaction are directly influenced by the tech support departments, which are more than just cost centers. This article will explore the opportunities and challenges the tech support industry brings and methods for future-proofing your tech support department.
September 25, 2023
Full remote Practical and purposeful IT news

A conversation about Full Remote

The pandemic changed everything! Pre 2020, SmartSpot was working 20% remotely and 80% in the office. Now, 60% of our employees work either fully remote or mainly from home. The first lockdown helped people realize what they wanted in terms of how to balance their professional and personal lives, and most importantly, how they want to live a fulfilling life.
September 25, 2023

Do you know what hardware your software is running on?

As a DevOps professional, the hardware is usually discussed in terms of capacity and performance and that’s pretty much the level required as most of the effort is related to software and configuration. There are situations though that require more info on the hardware presented on the system. Let’s see how the information about the PCI bus and other devices can be extracted from the system.
September 25, 2023

Technology vs. Product

The IT industry has been developing continuously since its origin. Nowadays more and more people across the globe use technology in their daily lives. But are they using a “technology” or a “product”?
September 25, 2023

Why building a career in a small business can help you in the future?

In the last years, among the young generation the following question has been brought up: In what kind of company can I build a strong career?