Technology is now more than just an add-on in the dynamic business environment of the twenty-first century. Instead, it is a vital engine that fosters creativity, success, and competition. As technology increasingly integrates into an organization’s operations, tech support’s role has evolved from reactive issue solvers to proactive partners in the business’s success. This article aims to shed light on this paradigm shift and show how tech support is a strategic enabler for different parts of an organization.
