Companies that do not provide adequate support to their clients are likely to lose their competitive advantage and clients.
Loss of Business
Inadequate support for clients can result in them seeking alternatives, which could cause a significant revenue loss.
Damage to reputation
A lack of support can have a detrimental impact on a company’s reputation, resulting in unfavorable reviews and decreased referrals, ultimately reducing the potential for new business opportunities.
Low customer satisfaction
If clients do not receive satisfactory support, their overall experience with the services provided by the company could be negatively impacted, leading to a decline in customer satisfaction and potentially resulting in decreased business.
Boost client retention & Maximize profits with a straightforward technical support process
High trust factor
Good technical support builds trust, loyalty, and reputation by showing commitment to quality service, and meeting customer needs.
Ensure prompt and effective resolution of technical issues, reduce potential downtime and interruptions.
Our technical support team provides peace of mind, eliminating worry and allowing clients to focus on tasks without interruption or frustration by handling all issues.
We’re not only delivering awesome support.
We want to help you grow your business on solid ground.
12 years in business
Direct impact in n mid-size & enterprise companies
100% Happy Clients
Words from our customers
“SmartSpot impressed me with their enthusiasm, well-thought processes, and friendly communication. They delivered the product on time and within the budget. Their customer service has also been satisfactory. I highly recommend SmartSpot as your professional partner in IT development, product management, and customer service. They are a fantastic team for your journey in the IT world.”
Uwe Boehler | CEO & Founder cloudoflegacy.com
“We have outsourced our 24/7 technical support to SmartSpot since 2012. Our cooperation has been a true success story! We have been able to improve incident resolution times and responsiveness to support inquiries which has contributed positively to customer satisfaction. This has been achieved while keeping operational cost under control.”
Jussi Komonen | CTO NoriginMedia
"We've been working with Vidiator since 2005, even before Smartspot was formed in 2011. When Rares and Robert started Smartspot, we knew we wanted to continue our relationship with them due to their dedication, technical expertise, and unique problem-solving approach to customer care."
Tae Sung Park | CEO Vidiator
"Vidiator has relied on SmartSpot since 2005 for deploying complex content delivery systems globally. Their professionalism, outstanding competence, and 'no problem' attitude have resolved every technical support issue. Our customers have provided unsolicited testimonials about the exceptional deployment and support services, enabling us to grow and maintain recurring revenues. SmartSpot makes your company and you look very good."